GENERAL QUESTIONS
How Do I Get An Estimate? Is An Appointment Necessary?
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To get an estimate, please reach out to us via phone, text, or email to schedule an
appointment. In-person appointments are important, as our expert estimators will walk
through the project with you, discuss the details, and highlight key aspects. After the
walkthrough, a detailed estimate will be emailed to you.
How Do You Determine Your Pricing?
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Each project is quoted individually based on the service required and the scope of work. We
strive to keep our prices fair and transparent, while ensuring they reflect the high quality
of work and assurance you expect from Mean Clean Property Aesthetics. Rest assured, we offer
great value across all our services, ensuring that we are your first call for any cleaning
needs you may ever have.
What Time Will The Work Crew Start?
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We’re early risers and prefer to make the most of daylight. We’ll let you know the exact
time to expect us. If you need special accommodations, just let us know and we’ll do our
best to adjust.
Do You Work in The Rain?
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We can typically complete most jobs rain or shine, while ensuring the safety of our
technicians and your home. However, extreme weather conditions like heavy rain, snow, or
extreme heat may require us to reschedule to a better day. If that happens, we’ll provide
you with plenty of notice.
Do I Need To Be Present On The Day Of The Project?
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For exterior jobs, you do not need to be present. However, for interior jobs, someone will
need to be available to grant access to the home. If any issues arise during the project, we
will contact you immediately if we have any questions or concerns.
Will You Use My Water?
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Yes, we will use your water. Please make sure the taps are functional before the project
day. A hose is not required.
Will Your Cleaning Solutions Affect My Garden, Pets, or Kids?
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At Mean Clean, we are proud to declare that our proprietary surface cleaner MEANER CLEANER
is:
- Environmentally / Eco-Friendly
- Bleach (Sodium Hypochlorite) Free
- Chlorine Free
- Safe for Humans, Pets, and Plants
We understand the harmful effects of surface cleaners on the environment, including plants,
animals, and marine life. That’s why MEANER CLEANER, our safe hydrogen peroxide-based
product is gentle on your home and the surrounding environment. With our approach, you can
have complete peace of mind knowing that your garden and wildlife remain unharmed.
What If I Am Not Satisfied With The Service?
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Your satisfaction is our guarantee. Every job we take on is a vehicle for us to deliver
exceptional quality, work and service to all of our clients. If for any reason we do not
meet your standards, please get in touch and we will leave no stone unturned until you are
satisfied.
Do You Offer Any Promotions Or Ongoing Maintenance Programs?
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Yes, we offer routine maintenance packages to keep your home in tip top shape! All of our
packages are customizable and can be personally tailored to your unique needs. This provides
a cost effective solution knowing your home is in good hands and will be taken care of
throughout the year. What could be better?
Do You Offer Discounts For Referrals?
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Absolutely! We believe repeat business is good business, and we love rewarding our customers
for sharing the love. For every referral resulting in a completed service valued over
$1,000, you’ll receive a $100 credit toward any future services*. There are no limits to the
amount of clients you refer - so these discounts can be compounded for some pretty hefty
savings! All this, just for spreading the good news!
Do You Offer a Warranty for Your Services?
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Yes, all Roof Cleaning & Moss Removal services come with a 2-Year Limited Moss-Free
Warranty* unless the Moss Protection Treatment was opted out. Additionally, our Roof Color
Restoration (RCR) service is backed by a 3-Year Limited Warranty*.
Do You Carry Insurance?
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Yes, we are fully insured for your peace of mind and ours.
What Forms Of Payment Do You Accept?
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We accept cash, credit, debit, cheques, and e-transfers. An invoice will be provided after
payment.
ROOF CLEANING & MOSS REMOVAL FAQ
How Often Should I Clean My Roof?
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We recommend regularly inspecting your roof for any signs of moss or spore growth. As soon
as you notice any, it's best to contact us right away. We'll take care of the issue and
provide a 2-year guarantee, so you can rest easy. Addressing moss growth early also makes
the job more cost-effective, saving you money in the long run. Our goal is to give you both
a thorough clean and good value.
Will You Pressure Wash My Roof?
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No, we do not pressure wash roofs. Pressure washing can damage your roof by breaking down
its protective barrier and compromising the roofing structure. It also causes significant
loss of granules on shingles, which protect against UV rays, leading to brittleness,
cracking, and fading. At MEAN CLEAN, our expert technicians prioritize doing things
the
right way. We use proven, effective techniques like traditional hand cleaning and an
eco-friendly moss treatment to clean your roof without causing damage. We customize our
approach to meet the specific needs of your roof.
What Solution Do You Use For Moss Treatment On The Roof?
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At MEAN CLEAN, we are proud to declare that our proprietary surface cleaner MEANER
CLEANER
is:
Environmentally / Eco-Friendly
Bleach (Sodium Hypochlorite) Free
Chlorine Free
Safe for Humans, Pets, and Plants
We understand the harmful effects of surface cleaners on the environment, including plants,
animals, and marine life. That’s why MEANER CLEANER, our safe hydrogen peroxide-based
product is gentle on your home and the surrounding environment. With our approach, you can
have complete peace of mind knowing that your garden and wildlife remain unharmed.
Will You Clean My Gutters After You Remove The Moss?
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We do not skip any steps at MEAN CLEAN and we absolutely clean the gutters out to
ensure
there is nothing clogging or blocking the downspout ensuring free-flowing, clean gutters.
Do You Offer A Warranty?
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Yes we do! Any roof that has opted in for the protective moss treatment has a 2-Year Limited
Moss-Free Warranty*. You should not see any moss regrowth within 2 years of your service.
ROOF COLOR RESTORATION (RCR) FAQ
How Does Roof Color Restoration (RCR) Work?
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Roof Color Restoration (RCR) involves applying a polymer-based sealant to your roof that
both revitalizes its color and protects it from the elements. This sealant forms a
protective barrier, preventing water and external factors from penetrating the roof, which
can lead to substrate damage, rust, and deterioration over time. Additionally, the sealant
reflects heat away from your roof, helping to extend its lifespan, shield it from UV damage,
and improve energy efficiency by keeping your home cooler during the summer months.
How Do I Know When My Roof Needs RCR?
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In addition to noticing visual signs like discoloration and dullness, consider factors such
as the age of your roof, the climate in your area, and your roof’s overall condition. These
factors can help determine when your roof may benefit from RCR.
How Long Does RCR Last?
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RCR is backed by a 3-Year Limited Warranty*, with most applications maintaining their
effectiveness for up to 5 years.
Does RCR Protect Against Leaks?
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Yes, RCR can help prevent leaks when applied correctly and maintained regularly. However,
it’s important to note that RCR will not fix pre-existing leaks; any leaks must be repaired
before the application.
How Does RCR Help Me Save Energy?
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RCR reflects UV rays in the summer to keep your home cooler, while also providing insulation
in the winter to retain warmth. This dual protection reduces the strain on your heating and
cooling systems, leading to lower energy bills. Plus, by extending the life of your roof, it
helps you avoid the expensive cost of a premature roof replacement.
How Much Does RCR Cost?
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The cost of RCR depends on several factors, including the size and type of your roof, the
materials used, the roof's slope, and whether any repairs are required before applying the
coating. Our expert estimators will provide you with a detailed quote, ensuring full
transparency and no surprises.
How Do I Maintain RCR?
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To ensure the longevity of RCR, it’s important to keep up with regular property maintenance.
Clearing and maintaining your gutters to ensure proper water flow is crucial in preventing
backflow and water buildup on the roof.
GUTTER CLEANING & WASHING FAQ
Why Should I Get My Gutters Cleaned?
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Clogged gutters can cause a range of problems, including water damage to your roof, fascia,
and foundation due to overflow. They can also become a breeding ground for pests like
mosquitoes and rodents, promote mold growth, and even lead to gutters pulling away from your
home, rendering the whole system inoperable. Additionally, blocked downspouts prevent proper
drainage, further increasing the likelihood of costly repairs.
How Often Should I Get My Gutters Cleaned?
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Most homeowners schedule gutter cleanings twice a year—typically in the spring and fall.
However, if your home is near heavily wooded areas, you may need quarterly cleanings to
prevent rapid buildup of leaves and debris.
Can You Clean My Gutters If They Have Gutter Guards?
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Yes, but the guards will need to be removed to access and clean the gutters. There is an
additional charge for removing and reinstalling them.
Do You Repair Gutters?
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Yes, we provide minor repairs - such as fixing leaks and reattaching hanging gutters.
Contact us for more details and pricing on these additional services.
HOUSE WASHING FAQ
How Often Should I Wash My House?
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For most homes, an annual wash is ideal for maintaining both structural integrity and curb
appeal. However, depending on factors such as your home’s location, exterior materials, and
exposure to environmental elements, a biannual cleaning may be recommended for optimal
upkeep.
I’ve Never Had My Home Soft Washed Before - How Does It Work?
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Soft washing is the most effective way to clean your home gently, without relying on high
pressure. MEANER CLEANER, our specialized cleaning solution, is applied to your home’s
exterior, and then gently rinsed away to eliminate algae, mildew, mold, and accumulated
dirt.
What Solution Do You Use for Soft Washing?
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At
MEAN CLEAN, we are proud to declare that our proprietary surface cleaner MEANER
CLEANER
is:
- Environmentally / Eco-Friendly
- Bleach (Sodium Hypochlorite) Free
- Chlorine Free
- Safe for Humans, Pets, and Plants
We understand the harmful effects of surface cleaners on the environment, including plants,
animals, and marine life. That’s why MEANER CLEANER, our safe hydrogen peroxide-based
product is gentle on your home and the surrounding environment. With our approach, you can
have complete peace of mind knowing that your garden and wildlife remain unharmed.
How Long Does Soft Washing Last?
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The longevity of a soft wash depends on a variety of factors including the proximity of your
home to pollutants, dust, grime , foliage, environmental conditions - these can cause
buildup and staining. Ideally you want to get your house washed once a year to protect the
exterior surfaces and keep them looking brand new. This is the best solution to preserve the
long term vibrancy of your house.
How Long Does Soft Washing Take?
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Most medium sized homes can typically be washed within a single day; barring any impediments
which may cause the process to go into an additional day. Our ultimate goal is to create an
amazing finished product efficiently and in a timely manner.
WINDOW CLEANING FAQ
Why Should I Get My Windows Cleaned?
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Regular window cleaning not only extends the lifespan of your windows, but also improves
indoor air quality by removing accumulated dust and dirt. Besides allowing more natural
light to fill your home, clean windows enhance your home's curb appeal, making it look fresh
and inviting.
Should I Have Both Interior and Exterior Windows Cleaned?
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For optimal results and to fully enjoy your freshly cleaned windows, we recommend cleaning
both the interior and exterior at the same time. However, if you prefer, we can focus solely
on the exterior at your request.
Can You Clean the Frames, Sills, Tracks, and Screens?
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The frames are included in the cleaning. However, tracks, sills, and screens can be cleaned
for a small additional fee.
Can You Reach Windows That Are 2-3 Stories High?
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Yes, we can easily reach windows up to 3 stories high (or 40 feet). Our technicians use
water-fed poles that extend to access those hard-to-reach windows.
How Should I Prepare for My Window Cleaning Service?
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Window screens are usually accessed from inside the home, so we kindly ask that you remove
them before the service. Any other specific instructions will be provided to you before the
scheduled cleaning date.
How Often Should I Have My Windows Cleaned?
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Exterior windows should be cleaned at least twice a year for regular maintenance. If your
home is in a heavily wooded area or exposed to high levels of air pollution, more frequent
cleanings may be recommended.
Interior windows should be cleaned at least twice a year. Regular cleaning helps improve
indoor air quality by removing dust, debris, oils, and other airborne pollutants from your
home.
PRESSURE WASHING FAQ
Why Hire A Professional To Pressure Wash Instead Of Doing It Yourself?
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While it might seem simple to pick up a pressure washer and tackle the job yourself, it's a
more delicate process than it appears. Using the wrong pressure, nozzle, or distance can
cause significant damage to your property. Our skilled technicians are trained to apply the
right amount of pressure for each surface with our commercial-grade pressure washers,
ensuring stains are removed without harming or stripping your home’s exterior.
How Long Does Pressure Washing Take?
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The time required for pressure washing depends on the size of the area and the amount and
type of buildup. It can range from an hour to an entire day. Before the job begins, our
estimator will provide you with an estimate of how long the service will take.
Can You Remove Oil Stains From A Garage Or Driveway With Pressure Washing?
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Oil stains are among the toughest messes to remove from driveways or garage floors. The good
news is, they can be removed quickly and affordably with our pressure washing service.
How Should I Prepare My Property For Pressure Washing?
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To prepare your property for pressure washing, the best approach is to remove any items that
aren’t fixed in place and could be damaged by water. For expensive or irreplaceable objects,
such as water fixtures, trees, or delicate ecosystems, we take extra care to seal off and
protect these areas, ensuring they remain unaffected by the fallout during our work.
HOLIDAY LIGHTS FAQ
How Do We Create The Light Display? Will You Or I Design It?
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If you have a specific vision for your light display, we’re excited to help make it a
reality! If you're unsure or need some inspiration, our expert estimators will gladly
provide design ideas and recommendations that suit your home, preferences, and budget.
Can I Use My Own Lights?
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While we recommend using our commercial-grade lights for optimal quality and consistency, we
also offer the option to use your own holiday lights if preferred.
What Type Of Lights Do You Supply?
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We provide custom-cut, commercial-grade LED lights that are brighter and more durable than
those found at regular retailers. Our selection includes a variety of bulb types, such as
mini LEDs, C9s, warm white, and colored lights, allowing us to create the perfect display
for your vision.
What Is Included In Your Service?
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Our full-service package takes care of everything for you—from design and installation to
maintenance throughout the season, takedown, and storage of the lights until next year. You
won’t need to lift a finger!
How Much Does It Cost?
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The cost varies depending on the size of your property and the complexity of the design.
Basic installations start at $350, which includes both setup and takedown.