Home

Frequently Asked Questions

GENERAL QUESTIONS

How Do I Get An Estimate? Is An Appointment Necessary?
To get an estimate, please reach out to us via phone, text, or email to schedule an appointment. In-person appointments are important, as our expert estimators will walk through the project with you, discuss the details, and highlight key aspects. After the walkthrough, a detailed estimate will be emailed to you.
How Do You Determine Your Pricing?
Each project is quoted individually based on the service required and the scope of work. We strive to keep our prices fair and transparent, while ensuring they reflect the high quality of work and assurance you expect from Mean Clean Property Aesthetics. Rest assured, we offer great value across all our services, ensuring that we are your first call for any cleaning needs you may ever have.
What Time Will The Work Crew Start?
We’re early risers and prefer to make the most of daylight. We’ll let you know the exact time to expect us. If you need special accommodations, just let us know and we’ll do our best to adjust.
Do You Work in The Rain?
We can typically complete most jobs rain or shine, while ensuring the safety of our technicians and your home. However, extreme weather conditions like heavy rain, snow, or extreme heat may require us to reschedule to a better day. If that happens, we’ll provide you with plenty of notice.
Do I Need To Be Present On The Day Of The Project?
For exterior jobs, you do not need to be present. However, for interior jobs, someone will need to be available to grant access to the home. If any issues arise during the project, we will contact you immediately if we have any questions or concerns.
Will You Use My Water?
Yes, we will use your water. Please make sure the taps are functional before the project day. A hose is not required.
Will Your Cleaning Solutions Affect My Garden, Pets, or Kids?
At Mean Clean, we are proud to declare that our proprietary surface cleaner MEANER CLEANER is:

  • Environmentally / Eco-Friendly
  • Bleach (Sodium Hypochlorite) Free
  • Chlorine Free
  • Safe for Humans, Pets, and Plants
We understand the harmful effects of surface cleaners on the environment, including plants, animals, and marine life. That’s why MEANER CLEANER, our safe hydrogen peroxide-based product is gentle on your home and the surrounding environment. With our approach, you can have complete peace of mind knowing that your garden and wildlife remain unharmed.
What If I Am Not Satisfied With The Service?
Your satisfaction is our guarantee. Every job we take on is a vehicle for us to deliver exceptional quality, work and service to all of our clients. If for any reason we do not meet your standards, please get in touch and we will leave no stone unturned until you are satisfied.
Do You Offer Any Promotions Or Ongoing Maintenance Programs?
Yes, we offer routine maintenance packages to keep your home in tip top shape! All of our packages are customizable and can be personally tailored to your unique needs. This provides a cost effective solution knowing your home is in good hands and will be taken care of throughout the year. What could be better?
Do You Offer Discounts For Referrals?
Absolutely! We believe repeat business is good business, and we love rewarding our customers for sharing the love. For every referral resulting in a completed service valued over $1,000, you’ll receive a $100 credit toward any future services*. There are no limits to the amount of clients you refer - so these discounts can be compounded for some pretty hefty savings! All this, just for spreading the good news!
Do You Offer a Warranty for Your Services?
Yes, all Roof Cleaning & Moss Removal services come with a 2-Year Limited Moss-Free Warranty* unless the Moss Protection Treatment was opted out. Additionally, our Roof Color Restoration (RCR) service is backed by a 3-Year Limited Warranty*.
Do You Carry Insurance?
Yes, we are fully insured for your peace of mind and ours.
What Forms Of Payment Do You Accept?
We accept cash, credit, debit, cheques, and e-transfers. An invoice will be provided after payment.

ROOF CLEANING & MOSS REMOVAL FAQ

How Often Should I Clean My Roof?
We recommend regularly inspecting your roof for any signs of moss or spore growth. As soon as you notice any, it's best to contact us right away. We'll take care of the issue and provide a 2-year guarantee, so you can rest easy. Addressing moss growth early also makes the job more cost-effective, saving you money in the long run. Our goal is to give you both a thorough clean and good value.
Will You Pressure Wash My Roof?
No, we do not pressure wash roofs. Pressure washing can damage your roof by breaking down its protective barrier and compromising the roofing structure. It also causes significant loss of granules on shingles, which protect against UV rays, leading to brittleness, cracking, and fading. At MEAN CLEAN, our expert technicians prioritize doing things the right way. We use proven, effective techniques like traditional hand cleaning and an eco-friendly moss treatment to clean your roof without causing damage. We customize our approach to meet the specific needs of your roof.
What Solution Do You Use For Moss Treatment On The Roof?
At MEAN CLEAN, we are proud to declare that our proprietary surface cleaner MEANER CLEANER is: Environmentally / Eco-Friendly Bleach (Sodium Hypochlorite) Free Chlorine Free Safe for Humans, Pets, and Plants We understand the harmful effects of surface cleaners on the environment, including plants, animals, and marine life. That’s why MEANER CLEANER, our safe hydrogen peroxide-based product is gentle on your home and the surrounding environment. With our approach, you can have complete peace of mind knowing that your garden and wildlife remain unharmed.
Will You Clean My Gutters After You Remove The Moss?
We do not skip any steps at MEAN CLEAN and we absolutely clean the gutters out to ensure there is nothing clogging or blocking the downspout ensuring free-flowing, clean gutters.
Do You Offer A Warranty?
Yes we do! Any roof that has opted in for the protective moss treatment has a 2-Year Limited Moss-Free Warranty*. You should not see any moss regrowth within 2 years of your service.

ROOF COLOR RESTORATION (RCR) FAQ

How Does Roof Color Restoration (RCR) Work?
Roof Color Restoration (RCR) involves applying a polymer-based sealant to your roof that both revitalizes its color and protects it from the elements. This sealant forms a protective barrier, preventing water and external factors from penetrating the roof, which can lead to substrate damage, rust, and deterioration over time. Additionally, the sealant reflects heat away from your roof, helping to extend its lifespan, shield it from UV damage, and improve energy efficiency by keeping your home cooler during the summer months.
How Do I Know When My Roof Needs RCR?
In addition to noticing visual signs like discoloration and dullness, consider factors such as the age of your roof, the climate in your area, and your roof’s overall condition. These factors can help determine when your roof may benefit from RCR.
How Long Does RCR Last?
RCR is backed by a 3-Year Limited Warranty*, with most applications maintaining their effectiveness for up to 5 years.
Does RCR Protect Against Leaks?
Yes, RCR can help prevent leaks when applied correctly and maintained regularly. However, it’s important to note that RCR will not fix pre-existing leaks; any leaks must be repaired before the application.
How Does RCR Help Me Save Energy?
RCR reflects UV rays in the summer to keep your home cooler, while also providing insulation in the winter to retain warmth. This dual protection reduces the strain on your heating and cooling systems, leading to lower energy bills. Plus, by extending the life of your roof, it helps you avoid the expensive cost of a premature roof replacement.
How Much Does RCR Cost?
The cost of RCR depends on several factors, including the size and type of your roof, the materials used, the roof's slope, and whether any repairs are required before applying the coating. Our expert estimators will provide you with a detailed quote, ensuring full transparency and no surprises.
How Do I Maintain RCR?
To ensure the longevity of RCR, it’s important to keep up with regular property maintenance. Clearing and maintaining your gutters to ensure proper water flow is crucial in preventing backflow and water buildup on the roof.

GUTTER CLEANING & WASHING FAQ

Why Should I Get My Gutters Cleaned?
Clogged gutters can cause a range of problems, including water damage to your roof, fascia, and foundation due to overflow. They can also become a breeding ground for pests like mosquitoes and rodents, promote mold growth, and even lead to gutters pulling away from your home, rendering the whole system inoperable. Additionally, blocked downspouts prevent proper drainage, further increasing the likelihood of costly repairs.
How Often Should I Get My Gutters Cleaned?
Most homeowners schedule gutter cleanings twice a year—typically in the spring and fall. However, if your home is near heavily wooded areas, you may need quarterly cleanings to prevent rapid buildup of leaves and debris.
Can You Clean My Gutters If They Have Gutter Guards?
Yes, but the guards will need to be removed to access and clean the gutters. There is an additional charge for removing and reinstalling them.
Do You Repair Gutters?
Yes, we provide minor repairs - such as fixing leaks and reattaching hanging gutters. Contact us for more details and pricing on these additional services.

HOUSE WASHING FAQ

How Often Should I Wash My House?
For most homes, an annual wash is ideal for maintaining both structural integrity and curb appeal. However, depending on factors such as your home’s location, exterior materials, and exposure to environmental elements, a biannual cleaning may be recommended for optimal upkeep.
I’ve Never Had My Home Soft Washed Before - How Does It Work?
Soft washing is the most effective way to clean your home gently, without relying on high pressure. MEANER CLEANER, our specialized cleaning solution, is applied to your home’s exterior, and then gently rinsed away to eliminate algae, mildew, mold, and accumulated dirt.
What Solution Do You Use for Soft Washing?
At MEAN CLEAN, we are proud to declare that our proprietary surface cleaner MEANER CLEANER is:
  • Environmentally / Eco-Friendly
  • Bleach (Sodium Hypochlorite) Free
  • Chlorine Free
  • Safe for Humans, Pets, and Plants
We understand the harmful effects of surface cleaners on the environment, including plants, animals, and marine life. That’s why MEANER CLEANER, our safe hydrogen peroxide-based product is gentle on your home and the surrounding environment. With our approach, you can have complete peace of mind knowing that your garden and wildlife remain unharmed.
How Long Does Soft Washing Last?
The longevity of a soft wash depends on a variety of factors including the proximity of your home to pollutants, dust, grime , foliage, environmental conditions - these can cause buildup and staining. Ideally you want to get your house washed once a year to protect the exterior surfaces and keep them looking brand new. This is the best solution to preserve the long term vibrancy of your house.
How Long Does Soft Washing Take?
Most medium sized homes can typically be washed within a single day; barring any impediments which may cause the process to go into an additional day. Our ultimate goal is to create an amazing finished product efficiently and in a timely manner.

WINDOW CLEANING FAQ

Why Should I Get My Windows Cleaned?
Regular window cleaning not only extends the lifespan of your windows, but also improves indoor air quality by removing accumulated dust and dirt. Besides allowing more natural light to fill your home, clean windows enhance your home's curb appeal, making it look fresh and inviting.
Should I Have Both Interior and Exterior Windows Cleaned?
For optimal results and to fully enjoy your freshly cleaned windows, we recommend cleaning both the interior and exterior at the same time. However, if you prefer, we can focus solely on the exterior at your request.
Can You Clean the Frames, Sills, Tracks, and Screens?
The frames are included in the cleaning. However, tracks, sills, and screens can be cleaned for a small additional fee.
Can You Reach Windows That Are 2-3 Stories High?
Yes, we can easily reach windows up to 3 stories high (or 40 feet). Our technicians use water-fed poles that extend to access those hard-to-reach windows.
How Should I Prepare for My Window Cleaning Service?
Window screens are usually accessed from inside the home, so we kindly ask that you remove them before the service. Any other specific instructions will be provided to you before the scheduled cleaning date.
How Often Should I Have My Windows Cleaned?
Exterior windows should be cleaned at least twice a year for regular maintenance. If your home is in a heavily wooded area or exposed to high levels of air pollution, more frequent cleanings may be recommended.

Interior windows should be cleaned at least twice a year. Regular cleaning helps improve indoor air quality by removing dust, debris, oils, and other airborne pollutants from your home.

PRESSURE WASHING FAQ

Why Hire A Professional To Pressure Wash Instead Of Doing It Yourself?
While it might seem simple to pick up a pressure washer and tackle the job yourself, it's a more delicate process than it appears. Using the wrong pressure, nozzle, or distance can cause significant damage to your property. Our skilled technicians are trained to apply the right amount of pressure for each surface with our commercial-grade pressure washers, ensuring stains are removed without harming or stripping your home’s exterior.
How Long Does Pressure Washing Take?
The time required for pressure washing depends on the size of the area and the amount and type of buildup. It can range from an hour to an entire day. Before the job begins, our estimator will provide you with an estimate of how long the service will take.
Can You Remove Oil Stains From A Garage Or Driveway With Pressure Washing?
Oil stains are among the toughest messes to remove from driveways or garage floors. The good news is, they can be removed quickly and affordably with our pressure washing service.
How Should I Prepare My Property For Pressure Washing?
To prepare your property for pressure washing, the best approach is to remove any items that aren’t fixed in place and could be damaged by water. For expensive or irreplaceable objects, such as water fixtures, trees, or delicate ecosystems, we take extra care to seal off and protect these areas, ensuring they remain unaffected by the fallout during our work.

HOLIDAY LIGHTS FAQ

How Do We Create The Light Display? Will You Or I Design It?
If you have a specific vision for your light display, we’re excited to help make it a reality! If you're unsure or need some inspiration, our expert estimators will gladly provide design ideas and recommendations that suit your home, preferences, and budget.
Can I Use My Own Lights?
While we recommend using our commercial-grade lights for optimal quality and consistency, we also offer the option to use your own holiday lights if preferred.
What Type Of Lights Do You Supply?
We provide custom-cut, commercial-grade LED lights that are brighter and more durable than those found at regular retailers. Our selection includes a variety of bulb types, such as mini LEDs, C9s, warm white, and colored lights, allowing us to create the perfect display for your vision.
What Is Included In Your Service?
Our full-service package takes care of everything for you—from design and installation to maintenance throughout the season, takedown, and storage of the lights until next year. You won’t need to lift a finger!
How Much Does It Cost?
The cost varies depending on the size of your property and the complexity of the design. Basic installations start at $350, which includes both setup and takedown.

*Terms and conditions apply. We reserve the right to change terms at any time without prior notice. Please contact us for details and a list of policy exclusions.

We MEAN CLEAN, but give you only nice things to say!

Only 5 star reviews can sit with us!